Clear information about your information.
How we handle website visits and the information you choose to send us.
About this privacy notice
Smart Pixel Pty Ltd, ABN 61 696 264 365, is responsible for this website. This notice covers browsing smartpixel.com.au and contacting us through the website form or by email. Our current market is Australia. It does not cover records inside MileageFile or Money & Receipts, App accounts, cloud backups or subscriptions. App-specific privacy information will be provided before public App release.
Information you choose to send
When you submit the contact form, we receive your name, email address, enquiry type, selected product, message and your confirmation that we may use those details to respond. The form does not accept attachments. You can contact us directly by email instead; emails may include attachments and other details you choose to send, and your email provider also processes them. Please send only what is needed for your enquiry, and leave out passwords, payment-card details and unnecessary financial or location records. Neither option enrols you in a mailing list.
Browsing and hosting
Our website is hosted on Cloudflare Pages. Form submissions pass through a Cloudflare Worker, which checks the request and sends an enquiry notification to our authorised team through Zoho Mail. Cloudflare processes connection and request information such as IP addresses and traffic-routing data to deliver and protect these services. The website has no account registration or payment checkout. Website browsing does not give us access to records held in your Apps.
How information is used and shared
We use enquiry information to respond to your request, provide support, follow up the matter you raised and handle privacy concerns. Cloudflare and Zoho process information needed to deliver their respective hosting and email services. We may also disclose information when required by law. We do not sell personal information or use enquiry information for marketing, advertising, or third-party AI analysis or model training.
Security checks, cookies and analytics
The contact form uses Cloudflare Turnstile to help distinguish legitimate enquiries from automated abuse. Cloudflare processes technical browser, device and request signals for that check. Our server verifies the security token and uses a hashed IP-derived identifier for short-lived rate limiting. We have not added advertising pixels, marketing analytics or marketing cookies. Hosting and security services may use essential cookies or similar technology depending on their configuration. This is not a promise that every service involved is cookie-free. Cloudflare’s privacy policy describes its security processing.
Processing locations
Website and email services are separate from any App cloud service. Our current Zoho Mail account uses Zoho’s United States data centre. Cloudflare operates internationally, so website requests, security checks and form processing may take place outside Australia. We do not promise that website traffic, enquiries or emails are processed exclusively in Australia. The providers’ privacy notices are linked below.
Keeping and protecting enquiry records
Enquiry notifications are retained in Zoho Mail for as long as needed to handle the matter, necessary follow-up and applicable legal or dispute obligations. We review records and delete or de-identify information when no longer needed, subject to those obligations and provider backup processes. The website does not create a separate database of form messages. Draft text is held only in the open page and is not intentionally saved to browser storage; leaving or reloading the page can lose it. Our form handler does not intentionally log message bodies, email addresses or credentials. Providers may retain operational and security records under their own policies. There is no App subscription-based retention period for website enquiries. Access is limited to the company owner and other authorised personnel who need it to handle enquiries or operate the service. No internet or email system is completely secure.
Privacy contact and your requests
The company owner personally handles privacy enquiries at Support@smartpixel.com.au. You can ask about your information, request access or correction, request deletion, or make a privacy complaint. Tell us which enquiry your request concerns. We may ask for enough information to verify your identity without collecting unnecessary documents. We will review the request, explain the outcome and any reasons we cannot fully fulfil it. If you are not satisfied, you can seek information about your options from the Office of the Australian Information Commissioner (OAIC).
Updates to this notice
We will update this page when our website data practices change and show the effective date of the updated notice. Please check this page for the current version.
Further information
Read the Cloudflare privacy policy and Zoho privacy policy, or visit the OAIC privacy rights guide.
For App data questions, contact us. This website notice is not an App privacy policy.
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